WATER CARE TROUBLESHOOTING
Cloudy Water
Probable Cause:
- Dirty filters
- Excessive oils or organic matter
- Improper sanitising
- Suspended particles or organic matter
- Overused or old water
Solutions:
- Clean filters with FreshWater® Instant Filter Cleaner or FreshWater® Filter Cleaner
- Shock spa with sanitiser
- Add sanitiser
- Adjust pH and/or alkalinity with FreshWater pH/Alkalinity Up or FreshWater Alkalinity Down
- Run jet pump(s) and clean filters with FreshWater Instant Filter Cleaner or FreshWater Filter Cleaner
- Drain, clean and refill the spa
Water Odour
Probable Cause:
- Excessive organics in water
- Improper sanitisation
- Low pH
Solutions:
- Shock spa with sanitiser
- Add sanitiser
- Adjust pH with FreshWater pH/Alkalinity Up to recommended range
- Drain, clean and refill the spa
Chlorine Odour
Probable Cause:
- Chloramine level too high
- Low pH
Solutions:
- Shock spa with sanitiser
- Adjust pH with FreshWater pH/Alkalinity Up to recommended range
Musty Odour
Probable Cause:- Bacteria or algae growth
Solutions:
- Shock spa with sanitiser
- If the problem is visible or persistent, drain, clean and refill the spa
Organic Buildup/Scum Ring Around Spa
Probable Cause:
- Buildup of oils and dirt
Solutions:
- Wipe off scum with clean rag
- If severe, drain the spa, use FreshWater Spa Shine after cleaning to protect the spa shell, and refill the spa
Algae Growth
Probable Cause:
- High pH
- Low sanitiser level
Solutions:
- Shock spa with sanitiser
- Adjust pH with FreshWater pH/Alkalinity Down to recommended range
- Shock spa with sanitiser, and maintain sanitiser level
Eye Irritation
Probable Cause:
- Low pH
- Low sanitiser level
Solutions:
- Adjust pH with FreshWater pH/Alkalinity Up
- Shock spa with sanitiser, and maintain sanitiser level
Skin Irritation/Rash
Probable Cause:
- Unsanitary water
- Free chlorine level above 5 ppm
Solutions:
- Shock spa with sanitiser and maintain sanitiser level
- Allow free chlorine level to drop below 5 ppm before spa use
Stains
Probable Cause:
- Total alkalinity and/or pH too low
- High iron or copper in source water
Solutions:
- Adjust total alkalinity and/or pH with FreshWater pH/Alkalinity Up
- Use FreshWater Stain & Scale to inhibit metals
Scale
Probable Cause:
- Total alkalinity and/or pH too low
- High calcium content in water
Solutions:
- Adjust total alkalinity and pH with FreshWater pH/Alkalinity Down
- If scale requires removal, drain the spa, scrub off the scale, clean spa shell with FreshWater Spa Shine, and refill the spa
- Add FreshWater Stain & Scale and balance the water using FreshWater pH/Alkalinity Up or Freshwater pH/Alkalinity Down